Monthly subscription kits and purchases from our Shop are ineligible for return.
Articles in this section
- What is your cancellation policy?
- What is your return policy?
- When will my kits ship?
- When will I be billed after I make my first purchase?
- I am missing an item in my kit, what should I do?
- How do I skip a month?
- How can I add or remove a sibling add-on?
- How can I upgrade or downgrade my membership?
- Can I change the address my kits are shipping to during the membership?
- How do I update my credit card on file?