If you are missing any item in your kit, please contact us within 30 days of receipt so that we can get the missing item shipped right out to you. You can call us at 310-450-3462 or email us at email@example.com. Please be sure to include your account name, typically the child's name that the kits are shipping to, along with your billing email address so we can locate your account.
Articles in this section
- What is your cancellation policy?
- What is your return policy?
- When will my kits ship?
- When will I be billed after I make my first purchase?
- I am missing an item in my kit, what should I do?
- How do I skip a month?
- How can I add or remove a sibling add-on?
- How can I upgrade or downgrade my membership?
- Can I change the address my kits are shipping to during the membership?
- How do I update my credit card on file?